Dara Kim

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Recent activity by Dara Kim Recent activity Votes
  • RISE 2/3: The login screen does not appear and shows a blank white screen

    Issue: The camera is trying to sync to an NTP service and failing to communicate with it. The camera will show a blank white screen for approximately 6.5 minutes then the login screen will appear. ...

  • Genetec: Which ONVIF Profile to use when integrating CostarHD cameras

    Issue:  The customer is integrating multiple CostarHD models and needs to know which ONVIF Profile to select. Resolution: Genetec displays 3 ONVIF Profiles in addition to CohuHD Costar: All - This...

  • Troubleshooting ConteraWS Connections

    Below are the URLs needed to verify ConteraWS connections are possible. These URLs can be used to verify that firewall and front end security devices are set up correctly for the recorder to connec...

  • Recommended settings for cameras over cellular or WAN connections.

    Environment: Rise2 Rise3 Issue: Customers are trying to update their cameras over a cellular or WAN connection. Resolution: Ensure the camera is on the latest firmware: https://costarhd.com/Supp...

  • RISE Series Password Reset

    Issue:An integrator does not know the password to the camera.Environment: Rise 1 (firmware core package v5.3.65 | Rise Package v 5.3.205 or higher) Rise 2  Rise 3Resolution: Note: The procedure mus...

  • RISE: Night time image setting recommendations

    Issue: The customer is stating the nighttime image quality needs to be optimized. Environment: RISE 2 v1.61.7766+ (no patch needed)  RISE 3 v2.0.1835 (Requires attached GainColorAdjustment Patch v...

  • Rise series : How to factory default a camera

    Environment: Rise 1 Rise 2 Rise 3 Purpose: To reset the menu to Factory Default An additional troubleshooting step that can be used. Option 1: (Retains current network information):  Log in to...

  • Video streaming URLs: RISE II Series

    Network Video Ports Required for RTSP: 554 - RTSP uses TCP or UDP as its transport protocol. Unicast Video - Starting at 30000 up to 31000. Multicast Video –User-configurable port through the web ...

  • HTTPS support

    Issue: When HTTPS is enabled live video is not available. Resolution: Live video in HTTPS is only supported in IE11.

  • RISE: How to test MIB's

    Issue: The customer reports there is an issue with RISE cameras and MIBS.   Environment: RISE 1, 2, 3Free mib tool: https://www.manageengine.com/products/mibbrowser-free-tool/MIBS are attached at t...