Dara Kim

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Activity overview

Latest activity by Dara Kim
  • Dara Kim created an article,

    Troubleshooting ConteraWS Connections

    Below are the URLs needed to verify ConteraWS connections are possible. These URLs can be used to verify that firewall and front end security devices are set up correctly for the recorder to connec...

  • Dara Kim created an article,

    RISE 2/3: The login screen does not appear and shows a blank white screen

    Issue: The camera is trying to sync to an NTP service and failing to communicate with it. The camera will show a blank white screen for approximately 6.5 minutes then the login screen will appear. ...

  • Dara Kim created an article,

    HTTPS support

    Issue: When HTTPS is enabled live video is not available. Resolution: Live video in HTTPS is only supported in IE11.

  • Dara Kim created an article,

    RISE: How to test MIB's

    Issue: The customer reports there is an issue with RISE cameras and MIBS.   Environment: RISE 1, 2, 3Free mib tool: https://www.manageengine.com/products/mibbrowser-free-tool/MIBS are attached at t...

  • Dara Kim created an article,

    How to use the media wizard to optimize streams for WAN or low bandwidth links

    Issue: Many sites are viewing cameras over WAN or low bandwidth links and the video is choppy.   Environment: RISE 1 Core Package V 5.2.62 Rise Package V 5.2.111.14RISE 2 1.61.7766WAN connections /...

  • Dara Kim created an article,

    ONVIF Device Manager: How to factory default a RISE camera

    Issue: The GUI method to default a RISE camera is unavailable for whatever reason.   Resolution: Download and install ONVIF Device Manager: https://sourceforge.net/projects/onvifdm/ Log in with th...

  • Dara Kim created an article,

    RISE: Night time image setting recommendations

    Issue: The customer is stating the nighttime image quality needs to be optimized. Environment: RISE 2 v1.61.7766+ (no patch needed)  RISE 3 v2.0.1835 (Requires attached GainColorAdjustment Patch v...

  • Dara Kim created an article,

    Recommended settings for cameras over cellular or WAN connections.

    Environment: Rise2 Rise3 Issue: Customers are trying to update their cameras over a cellular or WAN connection. Resolution: Ensure the camera is on the latest firmware: https://costarhd.com/Supp...

  • Dara Kim created an article,

    Where is the serial number on the RISE Series cameras?

    Issue: The integrator needs to obtain the serial number of the camera for warranty validation.   Resolution: Option 1 The serial number for all RISE series cameras is located on the housing shown b...

  • Dara Kim created an article,

    Genetec: Which ONVIF Profile to use when integrating CostarHD cameras

    Issue:  The customer is integrating multiple CostarHD models and needs to know which ONVIF Profile to select. Resolution: Genetec displays 3 ONVIF Profiles in addition to CohuHD Costar: All - This...