Dara Kim

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Activity overview

Latest activity by Dara Kim
  • Dara Kim created an article,

    RISE 2/3: The login screen does not appear and shows a blank white screen

    Issue: The camera is trying to sync to an NTP service and failing to communicate with it. The camera will show a blank white screen for approximately 6.5 minutes then the login screen will appear. ...

  • Dara Kim created an article,

    HTTPS support

    Issue: When HTTPS is enabled live video is not available. Resolution: Live video in HTTPS is only supported in IE11.

  • Dara Kim created an article,

    RISE: How to test MIB's

    Issue: The customer reports there is an issue with RISE cameras and MIBS.   Environment: RISE 1, 2, 3Free mib tool: https://www.manageengine.com/products/mibbrowser-free-tool/MIBS are attached at t...

  • Dara Kim created an article,

    How to use the media wizard to optimize streams for WAN or low bandwidth links

    Issue: Many sites are viewing cameras over WAN or low bandwidth links and the video is choppy.   Environment: RISE 1 Core Package V 5.2.62 Rise Package V 5.2.111.14RISE 2 1.61.7766WAN connections /...

  • Dara Kim created an article,

    ONVIF Device Manager: How to factory default a RISE camera

    Issue: The GUI method to default a RISE camera is unavailable for whatever reason.   Resolution: Download and install ONVIF Device Manager: https://sourceforge.net/projects/onvifdm/ Log in with th...

  • Dara Kim created an article,

    RISE: Night time image setting recommendations

    Issue: The customer is stating the nighttime image quality needs to be optimized. Environment: RISE 2 v1.61.7766+ (no patch needed)  RISE 3 v2.0.1835 (Requires attached GainColorAdjustment Patch v...

  • Dara Kim created an article,

    Recommended settings for cameras over cellular or WAN connections.

    Issue: Customers are trying to update their cameras over a cellular or WAN connection. Resolution: FOR RISE 2 SERIES CAMERAS: Ensure the camera is on the latest firmware: https://costarhd.com/Supp...

  • Dara Kim created an article,

    Where is the serial number on the RISE Series cameras?

    Issue: The integrator needs to obtain the serial number of the camera for warranty validation.   Resolution: Option 1 The serial number for all RISE series cameras is located on the housing shown b...

  • Dara Kim created an article,

    Genetec: Which ONVIF Profile to use when integrating CostarHD cameras

    Issue:  The customer is integrating multiple CostarHD models and needs to know which ONVIF Profile to select. Resolution: Genetec displays 3 ONVIF Profiles in addition to CohuHD Costar: All - This...

  • Dara Kim created an article,

    Product Manual: 7412007-003

    Please see the attached document for specifications for the 7412007-003. Below are images of the 7412007-003.