Hung Phan

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Activity overview

Latest activity by Hung Phan
  • Hung Phan created an article,

    Rise 3: How to Enable Analog Video Output

    Issue:  The Analog output from the Rise 3 NDAA camera is off by default and requires enabling via the Advanced Settings Menu.    Resolution:  1. Log into the camera's Web Interface 2. Under the Med...

  • Hung Phan created an article,

    Rise 3 NDAA: Encoder Management Feature

    Issue:  Rise 3 NDAA has resources restrictions as there are more features involved with the new camera.  Thus all Encoders have been limited to load balancing.  In order to configure each Encoder t...

  • Hung Phan created an article,

    Rise 1: Milestone Integration Video Loss Issue

    Issue:  Milestone Integration with Rise 1 can experience video loss every minute due to an issue with the RTSP keep-alive setting and its default RTSP configurations.  This issue occurs when in a m...

  • Hung Phan created an article,

    Octima Series 3432-4000 NDAA

    The Octima Series Model 3433-4000 is now NDAA.     Please visit the Product Page here for more details: Octima 3430 Series

  • Hung Phan created an article,

    Notice Regarding Log4J Vulnerability

    CostarHD Products are not susceptible to the recently discovered Apache Log4J vulnerability.  

  • Hung Phan created an article,

    Digifort Rise 2 Integration - PTZ Issue Failure

    Issue: Rise 2 fails to PTZ when added to Digifort System Resolution Steps: 1. Update camera to v1.61.7766+ Release  2. Delete camera from Digifort System 3. Re-add CostaHD camera to Digifort Syste...

  • Hung Phan created an article,

    Tech Alert: Genetec Rise 2 v1.6.1 Integration | Iris Functions are Reversed

    Issue: Genetec Integration with Rise 2 v1.6.1 has reversed the Iris functions for Open and Close.   Summary: We recently made changes to our camera to follow the Onvif standards for Iris control fu...

  • Hung Phan created an article,

    Rise NDAA v2.0.1390 - has been Released!!!

      Please go to our CostarHD Website to learn more about the Newly Release Rise NDAA camera products.       

  • Hung Phan created an article,

    CostarHD 4220-1000-02 Integration CVI5000-0048 Best Practices

    Environment:  CV5000-0048 4220-1000-02 v1.60.7486   Issue Description:  Video streams from the CVI Keyboard Monitor and HDMI Output to a Monitor are inconsistent/unstable/choppy. ...

  • Hung Phan created an article,

    How to Configure Action Engine for Scheduled Presets

    Use the following steps to configure the Action Engine to trigger presets on a scheduled time period:  1. Open a Web Browser to the camera and log in.  2. Browse to the Action Engine Menu and Selec...